Refund Policy for Açaí Republic
1. Eligibility for Refunds:
1.1 Refunds may be considered under the following circumstances:
a. Incorrect or missing items in your order.
b. Quality issues with the food received.
c. Pickup-related issues that prevent you from collecting your order.
1.2 Refunds for eligible cases will be provided at the sole discretion of Goodfellas Pizzeria.
2. Refund Request Process:
2.1 To request a refund, please contact the store at which you ordered within a reasonable time of placing your order or picking up your order.
2.2 You may be required to provide information and evidence such as order details, photographs, or other supporting documentation to facilitate the refund process.
2.3 Refund requests made after an extended period from the order placement or pickup time may not be considered.
3. Refund Options:
3.1 Refunds, if approved, will be issued based on the original payment method used for the order.
3.2 The refund amount will generally include the cost of the eligible items.
3.3 All transactions through Goodfellaspizzeria.com include a $1 service fee. This service fee is not refundable, and therefore will not come back to the purchaser in the event of a refund.
4. Processing Time:
4.1 We will make reasonable efforts to process refund requests promptly.
4.2 The processing time may vary depending on factors such as the payment method used and the specific circumstances of the refund request.
5. Non-Refundable Situations:
5.1 Refunds will generally not be provided in the following situations:
a. Change of mind or personal preference.
b. Failure to pick up the order within a reasonable time.
c. Any issues or concerns not directly related to the food quality or missing items.
6. Contact Information:
6.1 For refund requests or any further inquiries regarding our Refund Policy, please contact our customer support team using the contact information provided on our website or application.
Please note that this Refund Policy applies only to orders placed through our Online Service. Refund policies for orders placed through third-party platforms may vary and will be governed by the respective platform's policies.
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website or application. Being that this refund policy is subject to change, it is considered your, the customer’s, responsibility to check for changes to this policy. You, the customer, can always find the most up to date version of this policy here on this page.
Last updated: 11/1/23